Simply click on the register/login link at the top right of your screen next to your cart. You can create an account by continuing with Facebook or Google, or by entering your email.
By signing up to the newsletter you will be first to hear about all new product releases, sales and Woll news! We will also send you a $10 Off voucher for your first order over $50*.
Open any email newsletter sent to you by Woll, scroll to the bottom of the newsletter and click ‘Unsubscribe’. Please allow 1-3 business days for your subscription status to update.
- All new Woll subscribers are entitled to $10 off their first purchase for any orders over $50
- This coupon code can only be used once and is non-combinable with other promotional codes and offers
- The limit is one coupon per customer and is valid for 1 month from the date of issue
If a significant time has passed since discontinuation and it is unlikely stockists have remaining availability, another great option is to keep an eye out online on sites such as Gumtree or eBay. We recommend searching the collection and brand name (eg: “diamond Woll”) for the most inclusive results.
Orders & Payment
You can enter your promotion code under your Order Summary before you proceed to checkout, or on the Addresses and Payment page.
You can enter your online store credit as a ‘promotion code’ under your Order Summary before you proceed to checkout, or on the Addresses and Payment page.
If the order has not been dispatched from our warehouse, we are able to cancel the entire order and provide an online store credit to place a new order with the desired items.
The Woll online store accepts Visa, MasterCard, American Express, and PayPal.
The Woll website uses SSL Encryption and all payments made on the Woll website are processed by the eWay Payment Gateway which is highly reliable and secure.
We currently offer shipping to all Australian addresses.
We offer free standard delivery Australia-wide on orders over $100, and a $10 flat rate on all other orders.
During non-holiday periods all orders are dispatched within 1-2 business days from our Melbourne warehouse. During Holiday periods such as Christmas and New Year, it is likely that dispatch from our warehouse will occur in 2-3 business days after your order is placed.
Standard Shipping after dispatch from warehouse: Melbourne: 2 business days
Sydney, Brisbane, Hobart, Canberra: 3-4 business days
Perth, Darwin: 5-6 business days
Once your order has been received by the carrier, you will receive your tracking information to either the email or mobile entered when you placed the order. If you have not received this, please <a href=”/contact”>contact us</a> for further assistance.
Yes! All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.
For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
Returns & Exchanges
Once the returned items have been received by our warehouse team, a refund will be applied to your original payment method and you will notified. Please allow up to 3 business days for this to show up in your account.
Once the returned items have been received, we will issue you a promotion code to the value of your returned item(s) by email. You can enter this as ‘promotion code’ during checkout at woll.com.au to receive your credited amount off your next order!