Frequently asked questions

Your cooking temperature should be appropriate for what you are cooking and the oils and fats you are using.
Woll pans are engineered for fast, efficient heating. An empty pan on high heat can reach 300°C in just three minutes – or one minute when using the induction booster setting.
While your Woll pan is designed for high heat, the oils and foods you put inside it are not. At high temperatures, oils and fats can leave a tar residue, which sometimes cannot be removed and will damage the surface of your pan. This is why it’s always important to use the right oils and fats at the right temperature.
To prevent damaging your non-stick coating with burnt-on oils and foods, heat your pan while empty for approximately two and half minutes. Turn down the heat by about 30% before adding fats, oils or food. There are a few ways you can ensure optimal cooking temperature every time:
• When using a gas stove top, adjust the gas flame so that it doesn’t extend up the sides of the pan.
• Place a dry wooden spoon into the oil. If small bubbles form, you’re ready to cook. The oil should never start to smoke.
• If you’re cooking without oil, flick a couple of drops of water into the pan. If the droplets dance on the surface, the temperature is perfect. If the drops immediately spit and evaporate, your pan is too hot.

Tar residue from high-heat cooking and incomplete cleaning may have damaged the surface of the pan.
It’s very important to cook at the appropriate temperature and thoroughly clean your pans after each use.
A new non-stick pan appears to be indestructible. It seems that it can take the highest heat and only needs a quick wipe after cooking to get it perfectly clean and ready for use again.
Unfortunately, this sort of treatment can reduce the lifespan of your pan’s non-stick surface. Incomplete cleaning leaves food and oil residues behind, which then convert into ‘tar resins’ at high temperatures.
Under some circumstances, this residue cannot be removed and will damage the non-stick properties. This damage is not covered under warranty.
This is why it’s important to always choose the right oil and the right temperature for the task at hand. 

Select the oil or fat based on your desired cooking temperature.
Not all oils like it hot! Fats and oils have different levels of stability when heated. The key to avoiding burnt-on tar resins is understanding the smoke point of the oil you are using.
The smoke point is the temperature at which the fat starts to burn, when it starts to smoke in the pan. If your oil reaches its smoke point, it risks staining your pan, and it won’t give you optimal cooking results either. When cooking at high temperatures – like searing meat or stir-frying vegetables in a wok – it’s important to use cooking fats and oils with a high smoke point.
Smoke points of common oils – please note the smoke point of blended oils will differ from those listed below. Always check the label.

No, induction cooktops will only heat pans with a magnetic induction base.
Induction cooktops produce electromagnetic currents which energise the magnetic metal base of the pan, which in turn heats the pan. This heating method won’t work on cookware without a magnetic base.
Most of Woll’s pans feature a stainless-steel base plate, which is ideal for induction cooking – just look out for +INDUCTION on our packaging.
Induction uses ring-shaped magnets  to generate heat, so you need to ensure you match the pan size to the element size. If your pan is too small, it won’t register on the element. On the other hand, it is possible to use larger pans on smaller elements, but this reduces the heat transfer efficiency.

Induction pans can be used on all types of cooktops, including electric, gas, ceramic, halogen and induction. 

Always check pans and lids to see if they are ovenproof.
Woll pans and lids are ovenproof as follows:
• Diamond Active Lite – pots are ovenproof up to 250°C; lid is not ovenproof
• Diamond Lite – pans, glass lids and fixed handles are ovenproof up to 250°C; detachable handles are not ovenproof.
• Eco Lite – pans, glass lids and fixed handles are ovenproof up to 200°C. 

All Woll non-stick coatings are completely safe, non-toxic, PFOA-free and not harmful to your health.
Woll takes great pride on providing premium quality cookware for your home. Our high standards ensure that our products are completely safe for use in your home.
Woll uses PTFE in non-stick coatings, as it provides a superior non-stick surface that performs exceptionally every time. Regulatory agencies worldwide have concluded that PTFE manufactured without the use PFOA is not a risk to consumers.
All Woll’s manufacturing processes and coatings are completely PFOA free.

Using silicone, nylon or wooden tools instead of metal will further extend the life of your pan.
Woll products are very robust and hardwearing. Our patented hard-base coating makes the frying surface extremely resistant to cutting and abrasion, and avoiding metal utensils will help it last even longer. Small scratches in the surface will not affect the pan’s heat efficiency, cooking performance or safety.

Woll pans are dishwasher ,proof but to extend life of non-stick performance, handwashing is preferred.
Keep the non-stick surface of you pan in optimum condition with thorough hand washing after each use. It’s important to remove all oil and grease to avoid a build-up of burnt tar residues.
There are some simple ways take good care of your pan while cleaning:
• Fill the used hot pan with water and set it aside while you eat. This will make cleaning easier after your meal.
• Using hot water, dishwashing liquid and a non-stick-safe sponge or cloth, wash the pan inside and out, removing all food and oil residue completely.
• Rinse well, ensuring all soap suds are washed away.
• Dry the pan all over with a clean cloth and store for next use.
If you notice a build-up of oil or grease in your pan, we recommend a deep clean as follows:
• Create a paste using bi-carb soda and water.
• Apply the paste liberally to the pan and scrub using a non-stick-safe nylon scourer to remove the build-up.
• Rinse the pan well and then wash it normally with dishwashing liquid to ensure all paste residue is washed away.
Do not use metal scourers, scouring powders or harsh chemicals, as these will all damage the non-stick coating.

Yes, but handwashing is preferred.
Woll pans are dishwasher, proof but the extreme temperatures and harsh chemicals in a dishwasher can wear down non-stick coatings over time. To extend the life of your pan’s non-stick surface, thorough handwashing is a better option. 

When storing pans on top of one another, use pan protectors between them to prevent cooking surfaces from scratches and residues.
The detachable handle, if included, can be removed for space-saving storage.

The handle can be secured by tightening the screw with a screwdriver.
The Woll screw handle ensures a smooth non-stick internal surface, with no metal rivets for food and residues to cling to. To keep the handle securely connected, we recommend tightening the screw every so often with a screwdriver. 

Yes. We stand by the quality of our cookware. Woll offers a 25-year warranty on the body and a 3-year warranty on non-stick coatings and technical parts. The warranty does not cover glass lids or handles. For full warranty details, please visit our warranty page.

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